Welcome88 Privacy Policy — User Information Protection
This Privacy Policy explains how welcome88 collects, uses, stores, and protects the personal information of Malaysian users on our platform. We take your trust seriously and are committed to safeguarding your privacy.
Effective Date: 1 January 2026. We encourage you to review this document periodically.
Information We Collect
Welcome88 collects several categories of information when you register, log in, and use the platform. This information is necessary for us to deliver a secure, efficient, and personalised experience for Malaysian users.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and identity verification details. This information is used to open and manage your account.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect your bank account or e-wallet details. We do not store full card numbers — all sensitive payment data is handled through secure payment providers.
Device and Browser Information
We collect technical information such as IP address, browser type, operating system, screen resolution, and app usage data. This helps us identify technical issues and improve platform performance.
Usage Data
Activity records including bets placed, games played, access timestamps, and pages visited are collected for internal analytics and account security purposes.
How We Use Your Information
Information collected by welcome88 is used exclusively for the purposes outlined below. We will not use your information for any other purpose without your prior consent.
- Account Management — Securely creating, verifying, and managing user accounts.
- Transaction Processing — Processing deposits and withdrawals in MYR via supported local payment methods.
- Platform Security — Detecting and preventing fraudulent activity, unauthorised access, and account misuse.
- Customer Support — Responding to enquiries, resolving technical issues, and providing user assistance.
- Service Improvement — Analysing usage patterns to improve platform performance and the overall user experience.
- Essential Communications — Sending security notices, policy updates, and account-related information.
Welcome88 will not sell, rent, or trade users' personal information to any third party for commercial marketing purposes.
Data Storage and Security
The security of your personal information is a top priority at welcome88. We employ a range of technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
- All data is transmitted via secure SSL encryption protocols to protect your information in transit.
- Account passwords are stored in encrypted form and cannot be accessed by any staff member in plain text.
- Access to user data is restricted to staff who require it to carry out their specific responsibilities.
- Our systems are continuously monitored to detect any suspicious activity or unauthorised access attempts.
Active account data is retained for as long as your account remains active on the platform. Once an account is closed, data will be kept for a defined period as required by law and internal audit obligations, before being securely deleted.
While we take all reasonable precautions, no security system is entirely foolproof. Users are encouraged to play their part by using strong passwords and keeping them confidential.
User Rights & Information Sharing
Right to Access and Correction
You have the right to request a copy of the personal information we hold about you. If any details are incorrect or inaccurate, you may request a correction by contacting our support team. We will process correction requests within a reasonable timeframe.
Right to Deletion
You may request deletion of your personal information by closing your account and contacting support. Deletion requests are subject to mandatory data retention requirements set by law and the platform's internal audit procedures.
Sharing with Third Parties
Welcome88 does not share users' personal information with third parties for commercial purposes. Information may only be shared in the following limited circumstances:
- To registered payment providers for processing your MYR deposit and withdrawal transactions.
- To the relevant authorities where required by law or court order.
- To internal technical service providers who assist in operating the platform infrastructure, subject to strict confidentiality agreements.
Policy Changes & How to Contact Us
Privacy Policy Updates
Welcome88 reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any significant changes via the platform or their registered account email. The updated effective date will be reflected at the top of this document. Continued use of the platform after changes are published constitutes acceptance of the revised policy.
Contact Our Team
If you have any questions about this Privacy Policy, how we handle your information, or wish to make any request regarding your personal data, please reach out to the welcome88 support team.
Support email: [email protected]
You may also refer to the FAQ for answers to common questions about privacy and account security.
Still Have Questions?
Check out our FAQ section or register an account to start using the welcome88 platform safely and with confidence.